Privacy Policy

Last Updated: 12.06.26

At looppylooo, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. The Personal Data We Collect

When you visit or make a purchase from our Website, we collect certain pieces of personal information:

  • Identity Data: Name, surname.

  • Contact Data: Billing address, delivery address, email address, and phone number.

  • Transaction Data: Details about payments to and from you, and details of products you have purchased.

  • Technical Data: IP address, browser type, and cookie data gathered via your internet browser.

  • Note: We do not store or process your credit/debit card numbers directly. Payments are securely handled by our third-party payment processors.

    2. How and Why We Use Your Data (Lawful Bases)

    Under the UK GDPR, we rely on the following lawful bases to process your personal data:

    • Performance of a Contract: To process, pack, ship, and deliver your orders of pottery or paintings.

    • Legitimate Interests: To reply to customer support queries, improve our website, and ensure security.

    • Consent: If you opt-in to our newsletter, we will send you marketing updates. You can withdraw consent at any time by clicking "unsubscribe".

    • 3. Data Sharing with Third Parties

      We do not sell your personal data. However, to operate our shop, we must share your information with trusted third-party service providers:

      • E-commerce Platforms: (e.g Squarespace, Printful) to host our website storefront.

      • Payment Processors: (e.g., Stripe, PayPal) to process secure checkout payments.

      • Delivery & Courier Services: (e.g., Royal Mail, DPD, Evri) to physically ship your art pieces.

      4. Data Retention

      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting obligations (such as keeping tax records of sales for 6 years).

    • 5. Your Legal Rights

      Under UK data protection laws, you have specific rights regarding your personal information:

      • Right of Access: You can ask for a copy of the personal data we hold about you.

      • Right to Rectification: You can ask us to correct inaccurate data.

      • Right to Erasure: You can ask us to delete your data under certain conditions.

      • Right to Object/Restrict: You can object to direct marketing or restrict processing.

      To exercise any of these rights, please contact us at looppylooo@gmail.com. We have one month to respond to your request.

      6. Cookies

      Our Website uses cookies to keep track of items in your shopping basket and to gather website traffic analytics. You can choose to block cookies via your browser settings, though it may disrupt your shopping experience.

    • 7. How to Complain

      If you have any concerns about our use of your personal information, you can make a complaint directly to us at looppylooo. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data.